What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My hearing aids are working really great. At first we had a very difficult time getting the aids to connect with the Thrive app. Once got past that problem things are working well. Rodrigo has been very patient with my lack of technical expertise. I am hearing much better and...

roderick millhof, on Google

This is a amazing place! My experience here was wonderful! The Dr was very pleasant and knowledgeable and he helped me with my hearing aid the microphone wasn't working and he got it to work for me and now I can hear again! I'm so happy! I am going to...

Dave Koumjian, on Google

What a great office! My aunt’s first visit at Hearing Aid ear was such a great experience. Rodrigo Uribe is so knowledgefull and helpfull. and made us feel welcomed and comfortable. We never felt rushed he took the time to explain everything to us. We are so happy we decided...

Margarita Aponte, on Google

The healthcare here is beyond outstanding. The time is given to listen to you, understand you and then carefully walk you through each step of your needs...educating you all the while. Conscientious. Considerate. Professional. In 60 years, I have never encountered better, more human & compassionate, healthcare. -Jack

EcoHarvest House, on Google

Very caring and took excellent care of me..and my ears Cleaned out my ears... Gave me a test.... Gave results... Zero pressure of buying anything BUT suggestions were made to me that would correct and improve my hearing....

John Chase, on Google

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